Privacy policy

Last Updated: 8/11/2025

Your privacy matters to us. This Privacy Policy explains how The Jade Jewelers (“we,” “us,” “our”) collects, uses, and protects your information when you visit our website jadejewelers.co or interact with our services.

1. Information We Collect

We collect two main types of information:

A. Personal Information
Information you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details (processed securely through our payment partners)

B. Usage Data
Information automatically collected when you use our site, such as:

  • IP address

  • Browser type & version

  • Pages visited and time spent on them

  • Device information

  • Date/time of visit

  • Referring website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate about your orders, account, or inquiries

  • Send promotional emails or SMS (if you’ve opted in)

  • Improve website functionality and customer experience

  • Detect, prevent, and address fraud or technical issues

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember items in your cart

  • Save your preferences

  • Analyze site traffic and usage trends

  • Send cart and checkout reminders via SMS (if opted in)

You can adjust your browser settings to refuse cookies, but some site features may not work properly.

4. Sharing Your Information

We do not sell your personal data.
We may share it with:

  • Service providers (e.g., payment processors, shipping carriers, email/SMS platforms) to fulfill orders and run our business

  • Legal authorities when required by law or to protect our rights and safety

  • Marketing partners only if necessary to deliver opted-in communications

5. Data Storage & Security

  • We use encryption, secure servers, and other safeguards to protect your information.

  • No method of online transmission is 100% secure, so we cannot guarantee absolute security, but we take all reasonable steps to protect your data.

6. International Data Transfers

If you access our site from outside the U.S., your data may be processed in countries where privacy laws may differ from your own. By using our site, you consent to this transfer.

7. SMS Marketing Policy

By opting into our SMS program, you agree to receive:

  • Order updates & shipping notifications

  • Promotional offers

  • Abandoned cart reminders

Important details:

  • Consent is not required to make a purchase.

  • You may opt out anytime by replying STOP to a text.

  • Message and data rates may apply.

  • We only share your SMS opt-in data with trusted messaging partners to operate our program.

  • For full terms, see our Messaging Terms and Messaging Privacy Policy.

8. Links to Other Websites

Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data

  • Opt out of marketing communications

  • Restrict certain data processing activities

To exercise these rights, email us at info@thejadejewelers.co.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised date. Continued use of our site means you accept the changes.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 info@thejadejewelers.co