PRIVACY POLICY

Last Updated: August 7, 2026

Your privacy matters to us.

This Privacy Policy explains how The Jade Jewelers ("we," "us," or "our") collects, uses, shares, stores, and protects personal information when customers interact with our website, communicate with us, purchase our products, or engage with us through third-party marketplaces and services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Personal Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details
• Customer service communications
• Account information
• Information submitted during fraud or security verification

Payment Information

Payments may be processed by third-party payment processors or marketplaces.

Payment information may include information necessary to authorize and complete a transaction.

Payment providers may collect and process certain financial information directly under their own privacy practices.

Device & Usage Information

When customers use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the site
• Referral source
• Date and time of access
• Website interactions

2. Marketplace & Third-Party Information

When you purchase from or communicate with The Jade Jewelers through Shopify, Whatnot, TikTok Shop, or another third-party platform, we may receive information necessary to:

• Process your order
• Ship products
• Communicate with you
• Handle customer service
• Review claims
• Prevent fraud
• Maintain transaction records

Those platforms may separately collect and process information under their own privacy policies.

3. How We Use Information

We may use customer information to:

• Process and fulfill orders
• Provide shipping and tracking information
• Respond to customer service inquiries
• Communicate regarding orders
• Review claims
• Verify transactions
• Detect and prevent fraud
• Maintain business records
• Improve our website and customer experience
• Analyze website performance
• Administer promotions
• Send marketing emails or SMS where consent has been provided
• Comply with applicable legal obligations
• Protect our company, customers, and systems

4. Cookies & Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember cart contents
• Save preferences
• Maintain website functionality
• Analyze site traffic
• Measure performance
• Understand customer interactions
• Support advertising or marketing
• Send permitted cart or checkout reminders

Customers may adjust browser settings to restrict certain cookies.

Disabling cookies may affect some website functionality.

5. How We Share Information

We do not sell personal information for monetary compensation.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• E-commerce platforms
• Payment processors
• Shipping carriers
• Fulfillment providers
• Marketplace providers
• Email and SMS platforms
• Website hosting providers
• Analytics providers
• Marketing service providers
• Fraud and security providers
• Professional advisers
• Government or legal authorities when required by law

These providers may process information only as necessary to perform their applicable services or according to their own legally applicable privacy obligations.

6. Marketplace Privacy Practices

Transactions completed through Whatnot, TikTok Shop, or another marketplace may involve information collected directly by that marketplace.

Those companies maintain their own privacy policies and terms.

The Jade Jewelers is not responsible for the independent privacy practices of third-party platforms.

Customers should review the applicable platform's privacy policies when purchasing through those services.

7. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect customer information.

These may include secure systems, access controls, encryption, and trusted payment or technology providers.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain information for as long as reasonably necessary to:

• Complete and document transactions
• Provide customer service
• Maintain order history
• Prevent fraud
• Resolve disputes
• Maintain accounting and tax records
• Enforce our policies
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

9. Email & SMS Marketing

Customers may receive promotional email or SMS communications only when permitted by applicable law and the customer's preferences or consent.

Consent to promotional marketing is not required to make a purchase.

Customers may unsubscribe from marketing emails using the unsubscribe option contained in the message.

Customers may generally opt out of promotional SMS by replying STOP.

Message and data rates may apply.

Operational communications relating to an existing order may still be sent when necessary.

10. International Data Transfers

If you access our services from outside the United States, information may be processed or stored in countries with privacy laws that differ from those of your location.

Where required, appropriate safeguards will be used for applicable international data transfers.

11. Third-Party Links

Our website or communications may contain links to websites or services operated by third parties.

We do not control those websites and are not responsible for their privacy practices.

Customers should review the privacy policy of any external site they visit.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of qualifying information
• Restriction of certain processing
• Information about how your data is used
• Opt-out of certain marketing communications

Some requests may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact:

info@thejadejewelers.co

We may request reasonable information to verify identity before completing certain requests.

13. Fraud & Security Information

Information submitted for transaction verification or fraud prevention may be used to:

• Verify identity
• Confirm payment information
• Prevent unauthorized purchases
• Investigate suspicious transactions
• Protect customers and The Jade Jewelers
• Respond to disputes or chargebacks

Such information will be handled in accordance with this Privacy Policy and applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business
• Technology
• Marketplace relationships
• Legal requirements
• Privacy practices

The updated version will be posted with a revised effective date.

15. Contact Us

For questions regarding this Privacy Policy or your personal information:

The Jade Jewelers
Email: info@thejadejewelers.co