TERMS OF SERVICE

Last Updated: August 7, 2026

Welcome to The Jade Jewelers.

These Terms of Service govern your use of our website, products, services, and direct purchases.

By accessing our website, using our services, or completing a purchase, you agree to these Terms and any policies incorporated into them.

1. About Us

The Jade Jewelers offers natural jade jewelry, accessories, specialty products, custom pieces, and related services.

Our products may be handmade, limited-run, individually carved, or naturally unique.

2. Eligibility

By using our website or placing an order, you represent that you are legally permitted to enter into a purchase agreement in your jurisdiction or have appropriate permission from a parent or legal guardian where required.

You agree to use our services only for lawful purposes.

3. Product Information

We make reasonable efforts to accurately display:

• Product photographs
• Descriptions
• Measurements
• Materials
• Colors
• Prices
• Availability

However, photography, lighting, screen settings, and natural product characteristics may result in differences between an online image and the physical product.

4. Natural Jade

Jade is a natural gemstone.

Differences may occur in:

• Color
• Tone
• Translucency
• Texture
• Grain
• Inclusions
• Patterns
• Dimensions
• Carving
• Finish

These characteristics are part of natural jade and generally are not considered product defects.

5. Pricing & Availability

Prices, inventory, product information, promotions, and availability may change without notice.

We reserve the right to correct listing, inventory, or pricing errors.

A product appearing available online does not guarantee that inventory is available until the order is accepted and processed.

6. Order Acceptance

Submitting payment does not guarantee that an order will be accepted or fulfilled.

We may decline, limit, hold, or cancel an order when reasonably necessary because of:

• Inventory errors
• Product unavailability
• Pricing errors
• Payment problems
• Suspected fraud
• Security concerns
• Policy violations
• Fulfillment limitations
• Other operational issues

If we cancel an eligible paid order, an appropriate refund will be issued when applicable.

7. Customer Information

Customers agree to provide accurate, current, and complete:

• Contact information
• Billing information
• Shipping information
• Payment information

Customers are responsible for errors resulting from information they provide.

8. Final Sale

Unless otherwise expressly stated, all jewelry purchases are final sale.

We generally do not offer returns, refunds, cancellations, or exchanges due to:

• Buyer's remorse
• Change of mind
• Incorrect sizing
• Natural jade variation
• Color preference
• Appearance preference
• Accidental purchase
• Preference for another item
• Post-delivery damage caused by the customer

Our complete rules are contained in our Refund & Return Policy.

9. Damaged, Defective, Missing or Incorrect Orders

Customers should inspect direct orders promptly following delivery.

Eligible issues must generally be reported within 48 hours of confirmed delivery.

Supporting evidence may be required.

Submitting a claim does not guarantee a refund or replacement.

After review, The Jade Jewelers may approve:

• Replacement
• Store credit
• Refund
• Another approved resolution

10. Sizing

Customers are responsible for reviewing product measurements and sizing information before purchase.

Sizing issues are generally not considered product defects.

Incorrect sizing selected by the customer does not automatically qualify for an exchange, refund, replacement, or store credit.

11. Custom & Made-to-Order Products

Custom, personalized, engraved, altered, specially sized, and made-to-order products are final sale once customization or production has begun.

Production timelines are estimates.

Unexpected production or supply delays do not automatically qualify an order for cancellation or compensation.

12. Shipping & Delivery

Processing, transit, delivery, address accuracy, lost packages, returned-to-sender shipments, customs, and related matters are governed by our Shipping & Delivery Policy.

Shipping and production dates are estimates unless expressly stated otherwise.

13. Marketplace Purchases

Products purchased through Whatnot, TikTok Shop, or another third-party marketplace may also be governed by that platform's:

• Buyer protections
• Return procedures
• Refund requirements
• Cancellation rules
• Shipping requirements
• Dispute processes

The Jade Jewelers will apply its policies wherever permitted.

Where mandatory marketplace requirements or applicable laws conflict with these Terms, the required marketplace or legal protection will govern.

14. Fraud & Security Verification

Orders may be reviewed for fraud, payment, identity, or security concerns.

We may temporarily hold an order and request reasonable verification.

Failure to provide requested information within the timeframe communicated may result in continued delay or cancellation when appropriate.

15. Policy Abuse & Fraudulent Claims

We reserve the right to investigate reasonably suspected misuse of our policies, including:

• Fraudulent claims
• False damage claims
• Misrepresentation
• Repeated policy abuse
• Fraudulent or abusive chargebacks
• Attempts to obtain duplicate compensation

Where supported by the circumstances, The Jade Jewelers may restrict future purchases, cancel orders, refuse service, or take other appropriate action.

Nothing in this section limits legitimate consumer rights.

16. Limited, One-of-One & Unavailable Inventory

Many products are limited in quantity or may be difficult to reproduce.

Inventory discrepancies may occasionally occur.

If an item becomes unavailable after purchase, we may offer an appropriate:

• Alternative product
• Store credit
• Refund
• Other approved solution

The available resolution will depend on the circumstances.

17. Intellectual Property

Unless otherwise stated, The Jade Jewelers owns or is authorized to use the intellectual property associated with its:

• Brand name
• Logos
• Website content
• Graphics
• Photography
• Product imagery
• Written content
• Marketing materials
• Original product and packaging designs

Content may not be reproduced, distributed, commercially exploited, or used without authorization except where permitted by law.

18. Customer Content, Reviews & Submissions

If you voluntarily provide a review, photograph, video, testimonial, feedback, or other content, you represent that you have the right to submit it.

Where legally permitted, you grant The Jade Jewelers permission to use submitted content in connection with our business, customer experience, and marketing.

19. Prohibited Activities

Customers may not use our website or services to:

• Engage in unlawful or fraudulent activity
• Harass, threaten, abuse, or discriminate
• Infringe intellectual property
• Attempt unauthorized access to our systems
• Upload malicious software
• Interfere with website functionality or security
• Misrepresent information in connection with a purchase or claim

20. Privacy

Your use of our website and services is also governed by our Privacy Policy.

21. Courtesy Exceptions

Any refund, replacement, credit, discount, complimentary product, or other accommodation provided outside our standard policy is discretionary.

Providing an exception on one occasion does not create an obligation to provide the same exception again.

22. Limitation of Liability

To the fullest extent permitted by applicable law, The Jade Jewelers will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, services, or products.

Nothing in these Terms excludes or limits rights that cannot legally be waived or restricted.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Jade Jewelers and its owners, employees, and partners from claims arising from your violation of these Terms, unlawful activity, or infringement of third-party rights.

24. Disputes

If you experience an issue with your purchase, we encourage you to contact our customer service team first so that we have an opportunity to review the matter.

Marketplace purchases may also be subject to the dispute-resolution procedures of the platform where the transaction occurred.

25. Governing Law

These Terms are governed by applicable United States law and the applicable laws of the state in which The Jade Jewelers is headquartered, except where another jurisdiction's law is legally required to apply.

26. Changes to These Terms

We may revise these Terms periodically.

Updates will be posted with a revised effective date and will apply as permitted by applicable law.

27. Contact Us

Questions regarding these Terms may be sent to:

info@thejadejewelers.co