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Refund policy
Refund & Return Policy
Last updated October 2025
Last updated October 2025
Our Commitment
At The Jade Jewelers, every piece is crafted by hand from natural jade — a material as precious as it is delicate. We take immense pride in our artistry and handle each creation with the highest care. Because of this craftsmanship, our policies reflect both the rarity of the work and our dedication to customer satisfaction.
All Sales Are Final for Handmade Jade Pieces
Due to the handcrafted and one-of-a-kind nature of our jewelry, we do not offer cancellations, refunds, or exchanges once an order has been placed. Each item is made individually and may include natural variations in color, texture, or size — these are characteristics of authentic jade and should not be viewed as imperfections.
Due to the handcrafted and one-of-a-kind nature of our jewelry, we do not offer cancellations, refunds, or exchanges once an order has been placed. Each item is made individually and may include natural variations in color, texture, or size — these are characteristics of authentic jade and should not be viewed as imperfections.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will carefully review each case to determine the best solution.
Because many of our designs are limited-run or non-reproducible, replacements are often not possible. In these rare cases, our team will work directly with you to find an appropriate resolution that maintains fairness and the integrity of our brand.
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will carefully review each case to determine the best solution.
Because many of our designs are limited-run or non-reproducible, replacements are often not possible. In these rare cases, our team will work directly with you to find an appropriate resolution that maintains fairness and the integrity of our brand.
What Is Not Covered
- Damage resulting from normal wear, impact, drops, or improper care
- Sizing concerns or subjective preferences
- Lost or stolen items
- Any piece not purchased directly from The Jade Jewelers or an authorized partner
Craftsmanship Guarantee
Select components such as silver chains and bails are covered under our craftsmanship guarantee. If these parts experience a manufacturing defect within 90 days of delivery, we will repair or replace the affected component.
This guarantee excludes natural jade links, gold components, and custom-made designs.
Select components such as silver chains and bails are covered under our craftsmanship guarantee. If these parts experience a manufacturing defect within 90 days of delivery, we will repair or replace the affected component.
This guarantee excludes natural jade links, gold components, and custom-made designs.
We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.
Contact Us
For support or inquiries, please reach us at: info@thejadejewelers.co — we're here to help.
For support or inquiries, please reach us at: info@thejadejewelers.co — we're here to help.